Dear Customer,

I have entered your spare parts replacement order today. You should receive it within 10-15 business days.

Regards,

Hercules/Thrustmaster Technical Support

Please include all previous communications (e.g. quote the content of this mail) when replying

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Problem Description =========================================
Product Name: Hotas Cougar

Problem:
Hi there,
I am certain of fault on potentiometers of axis X and Y on my HOTAS COUGAR #10440 purchased during the spring 2003 in Czech Rep. I am read conditions of guarantee, but I\'m interested in change my potentiometers XY without returning before, if it is possible.

Manual recalibration have no effect. I\'m using center deadzones setting on 19% for reduction issue now.


TM Part description - Potentiometers Axes XY CTS251B15F104B2NB Description - Potentiometer for X and Y axis - short shaft Part reference - #6000279


Serial Number:10440
Shop wher purchased:eXtraPoint a.s.
Address:
residency: Novoveská 1262/95, 709 00 Ostrava-Mariánské Hory, Czech Republic wholesale PRAGUE: Pospíchalova 1093, Praha 9, Černý Most, 198 00

your sincerely
petr J

Dear Customer,


Unfortunately we have had some problems shipping parts in the last months. Your part is being shipped out today from Canada.

I apologize for the delay.




Best Regards,
Hercules, Thrustmaster Technical support

Please include all previous communications (e.g. quote the content of this mail) when replying